Shipping & Returns
Shipping Policy
At Ryvo, we're committed to delivering your order as quickly and safely as possible.
All orders are processed within 1–2 business days. Once dispatched, every order is shipped using our Free Shipping service, with an estimated delivery time of 5–10 business days, depending on your location.
Free shipping is available on all orders, with no minimum purchase required.
As soon as your order has been shipped, you'll receive a confirmation email containing your tracking number, allowing you to monitor your parcel every step of the way.
Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our control, such as adverse weather conditions, customs clearance, public holidays, or delays with the shipping carrier.
If your parcel is delayed beyond the estimated delivery window, please don't hesitate to contact our support team. We'll be happy to investigate the shipment and keep you updated until your order arrives.
If you have any questions regarding your order or delivery, please contact us at supp-ryvo@outlook.com.
Our team is always happy to help.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, you may request a return or exchange within 30 days of receiving your item.
To start a return or exchange, simply contact us at supp-ryvo@outlook.com with your order number and a brief description of the issue. Our customer support team will review your request and provide you with the next steps.
If your item is faulty, damaged, incorrect, or qualifies for a replacement, we will work with our fulfilment partners to arrange a brand-new replacement or process a refund as quickly as possible.
To be eligible for a return or exchange, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories, manuals, and documentation (where applicable).
Once the returned item has been received and inspected, we will notify you of the outcome. If your return is approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that return shipping costs are the customer's responsibility unless the item arrives damaged, defective, or incorrect.